My old one was about to expire, so I thought it is time to have a new one that is valid for more than two years (now that I don’t have to do military service). I asked about what papers would I need from relatives (because there is no other trusted source available), and they all said get a proof of residency سند إقامة.
Although I was offered to have an intelligence agent go with me to make things go “smooth”, but being stubborn and adventurous I figured I’d do it by myself. So the first visit to the IPD (Immigration and Passport Department) they asked for some papers (the usual military permission) and made me file a telegram to my home state.
After few days, I returned to continue the process. The officer asked me for some more papers which I had, and some that I hadn’t (which of course no one bothered to ask the first time) including my foreign passport and a ترقين قيد from the ministry of higher education (I still don’t know what that word means), because I am not under their supervision anymore (as if they ever did). The second one was a piece of cake, but to go back home and get the passport was a real waste of time, knowing Damascus traffic jam. The officer was not convinced I don’t need the other passport, so I went home. Needless to mention, no one asked for the proof of residency.
The Third time I went, and had all the papers, including the foreign passport which no one bothered to ask for it. This time a different officer was in charge of my papers, and after the usual hopping inside the department to get a form from one place, a stamp from another, filing it in another, and stamping it from another one, I was able to file the papers.
The keyword is, I believe, “doctor”.
Oh, you’re a doctor! What kind? Can you check these results for me?? I have a headache, is it serious? My eye is blinking for a couple of weeks, am afraid I have a stroke. And so on. I offered no less than three on site medical consultations, each delaying my process for no less than 5-10 minutes.
I also had to fingerprint my written vows, as if my mere presence and the officer witnessing it was not enough.
Finally, next day actually, I got the new passport, mistake free.
It is such a waste of time the way everything goes. Would it harm them if instead of 20 officers doing different trivial things, they allow the same 20 to do the job from A to Z??? Thus saving time and hassle. How about an answering service which you call with your old passport info, they would ask few standard questions and then let you know what you need. And most importantly, change its location to a more civilized area where people can breath. What about placing a photocopy machine inside the utility so people wouldn’t have to go back and forth to make copies of things that are not thought of? And, in this department, they can really improve work (as they did in national banks) through bonuses and salary raise. Few more Syrian pounds per passport, or service dedicated to salary improvement will not harm anyone (those are people who are going to travel and have higher expenditures anyway), so instead of getting a stamp here and a stamp there, get a fixed fee (including possible copies); mine didn’t cost more than 1700 SP, and I didn’t bribe anyone. And with some effort they can computerize the telegram thing so it would be instant.